Explore a range of transportation options for your spa getaway
City Centre
Whakapapa400 ft
Airports
Taupo (TUO)
56.7
mi
Wanganui (WAG)
87.8
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Really good Restaurant Experience
“I had dinner at the Skotel's restaurant twice, and both times the meals were excellent. The portions were generous, and the selection was impressive. I especially loved the Eton Mess dessert; it was simply divine and a must-try!” view full review
Fun for the Kids
“My young family enjoyed the children's playroom filled with a variety of toys. It kept the kids entertained during our downtime, and the cozy main lounge area was perfect for family bonding.” view full review
Relaxing After Adventures
“After long days hiking, nothing was better than unwinding in the sauna and spa. It was the perfect way to relax and warm up after our outdoor adventures, and I appreciated having those facilities available.” view full review
Comfortable and Clean Rooms
“I stayed in one of the Ngauruhoe rooms, which was clean and well-maintained. The views from the room were amazing, and it had a hot shower that was heavenly after a long day outdoors.” view full review
General
No smoking on site
Free parking
Off-site car park
Safe deposit box
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Luggage storage
Coffee shop
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Fitness centre
Skiing
Hiking
Horseback riding
Cycling
Table tennis
Fishing
Guest Parking
Shared kitchen
Electric kettle
Cookware/ Kitchen utensils
Services
Paid shuttle service
Housekeeping
Ski equipment hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Outdoor dining area
Picnic area/ Tables
Packed lunches
Special diet menus
Business
Fax/Photocopying
Children
Cots
Children's buffet
Children's play area
Game room
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Sauna
Jacuzzi
Room features
Free Wi-Fi in rooms
Heating
Sitting area
Patio
Terrace
Garden furniture
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Shared kitchen
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
1 Ngauruhoe Place, Whakapapa Village, Tongariro National Park. 3951,
Whakapapa,
New Zealand,
SH 48,
Manawatu-Whanganui
Map view
1 Ngauruhoe Place, Whakapapa Village, Tongariro National Park. 3951,
Whakapapa,
New Zealand,
SH 48,
Manawatu-Whanganui
City landmarks
Tongariro Northern Circuit
Taranaki Falls
1.4
mi
Manawatu-Wanganui 3989
Whakapapanui walk at Tongariro National Park
1.5
mi
Bruce Road Iwikau Village
Mead's Wall
2.4
mi
Waterfall
Tawhai Falls
2.4
mi
Store
Whakapapa
2.6
mi
Iwikau Village
2.7
mi
Ruapehu District 4691
Whakapapaiti Hut
2.9
mi
Nearby
Tongariro National Park
Tama Lakes
500 ft
Ruapehu District
Whakapapa Nature Walk
500 ft
Ruapehu District
Ridge Walking Track
500 ft
Mahuia Rapids
500 ft
Restaurants
Ruapehu Restaurant
1200 ft
State Highway 48 Bayview Chateau Tongariro
Ruapehu Lounge Bar
1300 ft
State Highway 48 Chateau Tongariro Hotel
Ruapehu Room
1000 ft
Restaurant
Reviews and Ratings
<br />
Feedback from previous guests about their experience.
82%
loved the resort and would return for another relaxing stay
8.2/10
Great
Rooms
8.0
Location
9.8
Service
8.8
Dining
6.8
Guest reviews
8.2/10
based on 5 reviews
8.0
8.0/10 based on 2183 reviews
Riley
United Kingdom,
February
2025
9.4/10
I had an incredible stay at this hotel, which is perfectly situated for anyone wanting to explore Tongariro National Park. The room was cozy and clean, and I loved the friendly atmosphere among the staff, who went the extra mile to ensure a delightful experience. The dining options were very enjoyable, and the amenities made my stay more comfortable. While I did have a minor mix-up with my booking, the team handled it impressively, leaving me with a smile. Overall, it was excellent value for money, and I can't wait to go back.
Rooms
9.0
The room was cozy and clean with lovely views and a comfortable setup.
Service
10.0
The staff were welcoming and helpful, and they handled a booking mix-up with great professionalism.
Location
10.0
The hotel is in an ideal location for hiking trails and close to the ski fields, perfect for outdoor enthusiasts.
Dining
9.0
Dining was a highlight with fantastic food and attentive service at the restaurant.
Facilities
9.0
The hotel has great amenities, including a sauna and spa, which I enjoyed immensely after my hikes.
Joshua
United Kingdom,
January
2025
7.8/10
I had a lovely stay at this resort with stunning views and a helpful staff. The rooms were nice, especially the one we settled into after a bit of a trudge. However, the dining options were a letdown, particularly the breakfast buffet that could use some improvement. Overall, it was a great experience that just needed a bit more flair.
Rooms
8.0
The room we finally got was comfortable, with nice bedding and a great view.
Service
9.0
The staff went above and beyond, always smiling and eager to help, which made our stay enjoyable.
Location
10.0
The location was perfect, with a stunning view and easy access to the village and ski areas.
Dining
5.0
Unfortunately, the breakfast buffet could use a lot of improvement, as the options were very limited and not appetizing.
Facilities
7.0
The shop downstairs for ski gear was incredibly convenient, but additional food options during the day would be helpful.
Ella
United Kingdom,
December
2024
6.8/10
The hotel is set in a stunning location right by the national park, which made it easy to explore the beautiful surroundings. My room was cozy, and I appreciated the clean and warm atmosphere. However, the dining experience left a lot to be desired, with a long wait for food and some issues with the room's amenities. Overall, it has potential but could improve significantly in certain areas.
Rooms
7.0
My room was cozy, clean, and warm, but I did notice a smell in the upgraded room, so I opted for the smaller one instead. It had a comfortable bed, which was a plus.
Service
8.0
The hotel staff was helpful, especially in arranging our transport for the Tongariro Crossing. They also allowed us to use the communal kitchen after check-out, which was appreciated.
Location
9.0
The hotel is ideally located for accessing the national park trails, making it perfect for outdoor enthusiasts like myself. It was especially great to be so close to the start of the Tongariro Crossing.
Dining
5.0
The dining experience was quite disappointing with a lengthy wait for dinner and cold food when it finally arrived. It seemed like the kitchen was overwhelmed, and the food could definitely use improvement.
Facilities
6.0
The hotel had access to a communal kitchen, which was a plus, but other amenities seemed limited.
Lily
United Kingdom,
November
2024
9.0/10
This hotel served as a perfect base for exploring the Tongariro Crossing, offering a cozy and warm atmosphere. The staff truly enhanced our experience with their professionalism and helpfulness, particularly when addressing a booking mix-up. The restaurant provided delicious meals and excellent service, though the rooms felt slightly dated and on the smaller side. Overall, the hotel offers great value for money.
Rooms
7.0
The rooms were a bit small and dated but comfortable and cosy, providing everything we needed for our stay.
Service
10.0
The service was fantastic, with staff showing a lot of care and interest in our needs, including a late check-in at midnight.
Location
10.0
The location was outstanding, conveniently situated for accessing the Tongariro Crossing and surrounded by breathtaking views.
Dining
9.0
Dining was one of the highlights, with generous portions and quality food, although the prices were slightly on the higher side.
Facilities
9.0
The facilities were excellent, with a comfortable bar area that boasted stunning views of the countryside.
Jackson
United Kingdom,
October
2024
8.2/10
I had a wonderful stay at this resort, with stunning views and comfortable rooms. The dining options were good, but a bit limited, and the service was mostly great, although I encountered a small issue with my booking. Overall, the value for the experience was solid, and I would definitely return.
Rooms
9.0
The room I stayed in was clean and comfortable, featuring an incredible view of the mountain from a nice deck area. It was cozy and well-equipped, making my stay enjoyable.
Service
7.0
The service was generally good, with informative staff who provided great recommendations for hiking. However, I did face a minor challenge regarding my booking, which I was told was due to using a third-party service.
Location
10.0
The location is excellent, set against the backdrop of stunning views of Mt. Ruapehu and Mt. Ngauruhoe, making it perfect for hikers and nature lovers.
Dining
7.0
The dining options were nice but somewhat limited, especially for breakfast. The food tasted great, but I wish there were more options available.
Facilities
8.0
The facilities were adequate and well-kept, providing a good environment for relaxation after a day of hiking.
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